service management

In the current scenario a transformation of the IT Operation is necessary, from a pure technological management model, to a governance model driven by business needs.

To achieve the objective N&C offers a qualified team with certified ITIL resources that make the constant updating of their background a major strong point.

What is ITIL?

ITIL™ is a complete documentation used as framework that embodies best practices for IT Service Management.

Quickly become an international standard,it describes the processes required to efficiently manage your IT infrastructure and to ensure service levels in accordance with the requirements of the organisation and the agreements with customers.

service management

These processes have been grouped in specific chapters:

  • SERVICE SUPPORT
  • SERVICE DELIVERY
  • ICT INFRASTRUCTURE MANAGEMENT
  • PLANNING TO IMPLEMENT SERVICE MANAGEMENT
  • APPLICATION MANAGEMENT
  • THE BUSINESS PERSPECTIVE
  • SECURITY MANAGEMENT

The need to offer reliable and efficient services with 24x7x365 approach pushed N&C to build his highly trained people team, achieving the ISO 27001 certification for its offices in guarantee of its internal organization

NOC

MAIN BRANDS

CISCO HP OPEN VIEW BMC ATRIUM

EVENTSN&C WINNER 2017 - FCA LATAM AWARDS SUPPLIERS

Fiat Chrysler Automobiles (FCA) held the awards ceremony for Latin American suppliers on May 26 in Belo Horizonte.

The Annual Supplier Conference & Awards recognizes companies that stand out for their commitment to delivering value with innovation, quality, assurance and competitiveness, aligned with FCA principles of cooperation, continuous improvement, integrity, empathy, commitment, log-term thinking and transparency

Congratulations to N&C

N&C WINNER 2017 - FCA LATAM AWARDS SUPPLIERS