To complete the offer N&C provides its own services of Maintenance and Management for either LAN and WAN by operating with highly trained exerts in a multivendor environment.
More in detail the offer is directed towards every customer who, having a LAN and/or a WAN but not having at their disposal an internal structure, need an affordable Partner who is able to help with network management and development.
By network we mean EVERY SINGLE component that forms it: cabling, active devices, PCs, printers, software, etc.
This service can be provided either remotely and on customer site, even with dedicated proximity service ensuring the following macroactivities
- NETWORK PERFORMANCE ANALISYS
- SCALABILITY AND NEW SERVICE REQUESTS MANAGEMENT
- FAULT SEARCH AND MANAGEMENT
- DEVICE CONFIGURATION AND CUSTOMIZATION
Maintenance service goal is to guarantee to the customer the continuous devices functionality by finding with the customer itself the operation model closer to the real needs. More in detail the service contemplates:
- FAULT SEARCH AND MANAGEMENT, EVEN WITH DEDICATED PROXIMITY TEAM
- FAULTY PARTS REPLACEMENT
- SOFTWARE AND HARDWARE UPGRADE
- NETWORK FUNCTIONALITY RESTORE EVEN WITH SERVICE LEVEL AGREEMENTS
- ADD, MOVE AND CHANGE REGARDING THE CABLING
- CUSTOMERS' NETWORK HARDWARE MANAGEMENT
- FAULTY PARTS REPLACEMENT, BY GUARANTEED S.L.A.
- TECHNICAL HELPDESK H24 DEDICATED TO ANSWERING SUPPORT CALLS
- FULL TICKET MANAGEMENT AND LOGISTICS OPERATION
- NETWORKING SOFTWARE MANAGEMENT
- HARDWARE AND SOFTWARE FAULT ANALYSIS
- CONFIGURATION ERROR RECOVERY AND PARAMETERS RESTORE BY NEEDS
- ESCALATION TOWARDS TECHNICAL SUPPORT OF HW/SW SUPPLIERS
- H24 CONTRACT COVERAGE ASSURANCE
- NETWORK DEVICES CONFIGURATION TO IMPLEMENT NEW FUNCTIONALITIES AND SERVICES BY CUSTOMER NEEDS
- DEVICES PERIODIC ANALYSIS TO VERIFY THE EFFECTIVE ACTUALITY OR OBSOLESCENCE RELATED TO EXPECTED PERFORMANCES
- PREPARATION OF INFRASTRUCTURE ADJUSTMENT PLANS TO PROTECT BUSINESS RESULTS
- MAXIMUM LEVEL TECHNICAL SUPPORT ON MAINTAINED SYSTEMS
- SERVICE SUPPLIED BY HIGHLY TRAINED AND CERTIFIED PERSONNEL
- DIRECT ESCALATION MANAGEMENT TO DEVELOPERS
- WORKAROUND ANALYSIS AND PROPOSAL TO GET AN IMMEDIATE BUSINESS PROTECTION
- NEW FEATURES CERTIFICATION AND SOFTWARE RELEASE
- PROBLEM SOLVING IN RELATION WITH COMPLEX INFRASTRUCTURE AND SYSTEMS EVOLUTION
- PERFORMANCE TESTING AND EVALUATION OF NEW FUNCTIONALITIES